Shipping policy

Thank you for visiting and shopping at Vetlor. Following are the terms and conditions that constitute our Shipping Policy.

1. SHIPMENT PROCESSING TIME

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. We strive to provide the most reliable and cost-effective shipping options for our customers.

  • Standard Shipping: Estimated delivery within 7-15 business days (depending on your location).

  • Express Shipping: Estimated delivery within 5-10 business days (if available for your region).

Note: Delivery delays can occasionally occur due to customs processing, extreme weather, or carrier delays.

3. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can monitor your pet's new gear as it makes its way to your door.

4. CUSTOMS, DUTIES, AND TAXES

Vetlor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@vetlor.com if you believe you have provided an incorrect shipping address.

6. LOST/STOLEN PACKAGES

Vetlor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

However, we value our customers and their pets. If you experience any issues, please reach out to us, and we will do our best to assist you in communicating with the carrier.

7. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of customer error (e.g., wrong address or refusal of package) may be subject to a restocking fee or a deduction of the shipping cost from the refund.

CONTACT US

If you have any questions about our Shipping Policy, please contact our support team:

Email: support@vetlor.com Website: Vetlor.com